Arrival To Appointment

We ask that clients please arrive 5-10 minutes early. Arriving early allows time to discuss your expectations and goals for that session. It will also ensure that your session time will not be cut short.

Cancellation Policy

If you need to cancel your scheduled appointment, we please ask that you give us a 24 hour notice via phone call or email. If you cancel with less than 24 hours’ notice, a $30 fee will be charged to your account.  Confirmations are sent prior to your scheduled appointment.  If you realize that your scheduled appointment has a conflict with other plans, please give us a call to reschedule.

Also, during this time of the pandemic, if you feel ill, please stay home and reschedule your appointment. The $30 fee will be waived due to illness.

Late arrival Policy

Late arrivals do not guarantee an extension to your scheduled appointment.  If the schedule allows, adjustments can be made, but this is not guaranteed.  If you expect that you will be arriving late, please give me a call/text to let me know and when you expect to arrive. 

No Show Policy

Clients who do not show up will be charged a $30 fee to their account. We know “life happens” so if something comes up and you cannot make your appointment please call to reschedule as soon as possible.


Silver Birch Massage Therapy is a professional establishment. Inappropriate behavior will not be tolerated.  Such behavior will result in termination of session, full payment expected, and the client will no longer be able to return.


We accept cash, check and all major credit/debit cards. We also use some cash apps such as Zelle, Venmo, Cash app etc.